Privacy Policy

Effective date: June 15, 2026
Contact: hello@tryswell.co

San Gregorio Labs Inc. ("Swell," "we," "us," or "our") operates the Swell macOS application and related services available at tryswell.co (the "Service"). This Privacy Policy describes how we collect, use, disclose, and retain information when you use the Service.

By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

  1. INFORMATION WE COLLECT

Account information

When you sign in, we receive your email address and a user identifier from our authentication provider (WorkOS). We do not collect or store your password directly.

Audio and transcription data

When you start a coaching session, the app captures microphone and system audio only after you grant macOS permissions. Audio is streamed in real time to our speech-to-text provider (Deepgram) for transcription.

We do not store raw audio recordings.

Transcript and coaching data

We store transcript text, coaching suggestions, session identifiers, and related metadata to provide the Service. This content is automatically deleted after 24 hours unless we notify you of a different retention period.

Profile preferences

You may optionally save preferences such as sales framework settings associated with your account.

Diagnostic and technical data

  • Crash and error reports: If enabled, we collect diagnostics via Sentry. We configure the SDK with default PII collection disabled.

  • Logs and metadata: We collect timestamps, app version, API request metadata, and similar technical data for security, debugging, and rate limiting.

We do not use cookies or cross-app tracking in the macOS application. Sign-in occurs in your web browser via WorkOS.

  1. HOW WE USE INFORMATION

We use information to:

  • Provide real-time transcription and coaching

  • Authenticate you and maintain your account

  • Operate, secure, and improve the Service

  • Enforce rate limits and prevent abuse

  • Respond to support and privacy requests

  • Comply with legal obligations

AI processing

Coaching features use third-party AI services (OpenAI and Anthropic) to analyze transcript text and generate suggestions. We use these services to provide the Service, not to build public models from your call content.

We do not use your call transcripts to train Swell's own models. Review your subprocessors' terms and our API configuration periodically; update this policy if our practices change.

  1. HOW WE SHARE INFORMATION

We share information with service providers that help us operate the Service:

WorkOS — Authentication
Deepgram — Speech-to-text
OpenAI — Real-time coaching analysis
Anthropic — Coaching suggestion generation
Convex — Database
Vercel — API hosting
Railway — Real-time coaching infrastructure
Sentry — Crash reporting
Upstash — Rate limiting (request metadata)

Subprocessor list (security documentation links):
https://tryswell.co/security/subprocessors

We may also disclose information:

  • To comply with law, regulation, legal process, or governmental request

  • To protect the rights, safety, and security of Swell, our users, or others

  • In connection with a merger, acquisition, or sale of assets (with notice where required)

We do not sell your personal information.

  1. DATA RETENTION

Transcripts and coaching content — 24 hours, then automatic purge
Account and profile data — Until deletion requested
Diagnostic data — Per provider defaults (typically 30-90 days)
Server logs — Short operational retention

You may request deletion of account data by contacting hello@tryswell.co.

  1. SECURITY

We implement technical and organizational measures including:

  • TLS encryption for data in transit

  • Authenticated API access (JWT)

  • Short-lived third-party tokens for speech-to-text

  • Automatic transcript purging

  • Keychain storage for local auth tokens

No method of transmission or storage is completely secure. See our Security Overview for technical details:
https://tryswell.co/security

  1. YOUR CHOICES AND RIGHTS

Permissions

You can revoke microphone or system audio access in System Settings, Privacy and Security, on your Mac. Revoking permissions prevents coaching sessions from functioning.

Access, correction, and deletion

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing.

To exercise these rights, email hello@tryswell.co from the address associated with your account. We will respond within 30 days.

California residents (CCPA / CPRA)

We do not sell personal information. California residents may request disclosure of categories collected, deletion, or correction as described above.

EEA / UK residents (GDPR)

Legal bases for processing include:

  • Contract: providing the Service you requested

  • Legitimate interests: security, fraud prevention, and product improvement

  • Consent: macOS audio permissions (where applicable)

You may lodge a complaint with your local supervisory authority.

  1. INTERNATIONAL TRANSFERS

We and our subprocessors may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses made available by subprocessors or contractual commitments.

  1. CHILDREN'S PRIVACY

The Service is not intended for anyone under 18. We do not knowingly collect personal information from children. Contact hello@tryswell.co if you believe we have collected a child's information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date. Material changes may be communicated through the app or by email.

  1. CONTACT US

San Gregorio Labs Inc.
Email: hello@tryswell.co
Address: 2 Wall Place Suite C, San Francisco, CA 94109